Terms and Conditions

Welcome to Fluily. By accessing or using our website, you agree to be bound by these terms and conditions.

1. Ordering and Payment:

  • All orders must be paid for at the time of purchase.
  • If payment is not received, the order will not be processed or shipped.

2. Complaints:

  • If you have any complaints about our products or services, please contact our support team. We will do our best to address your concerns.

3. Legal Disclaimer:

  • We are not liable for any harm or damages caused by the use of our products. Buyers assume all responsibility for the use of the items purchased from us.

4. Changes to Terms and Conditions:

  • We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

5. Contact Us:

  • If you have any questions or concerns about these terms and conditions, please contact us at fluilydogstore@aol.com.

Shipping Policy

Here's what you need to know about our shipping:

1. Shipping Fees:

  • Shipping is and always will be included in the price you see on the website, they are free within the UK.

2. Shipping Time:

  • Orders are typically processed and shipped within 1-3 business days.
  • Delivery times may vary depending on your location. Please allow 5-15 business days for delivery.

3. Tracking Information:

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor the status of your shipment.

4. Lost or Damaged Items:

  • We are not responsible for any lost or damaged items during shipping. If this happens please contact us and we will try our best to rectify the situation in any way we can.
  • However, if your order arrives damaged, please contact us immediately so we can assist you.

5. International Shipping:

  • We currently only ship to within the UK and EU. We hope to include more in time.

6. Delivery Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the buyer.

7. Shipping Restrictions:

  • Some items may be restricted from shipping to certain locations due to legal regulations. We will notify you if your order cannot be shipped for any reason.

8. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at fluilydogstore@aol.com.

Returns Policy

We want you to be satisfied with your purchase. Here's what you need to know about our returns:

1. Eligibility:

  • We accept returns for unused and undamaged items within 30 days of delivery.

2. Return Process:

  • To initiate a return, please contact our customer support team at fluilydogstore@aol.com within 30 days of receiving your order.
  • Please provide your order number and reason for return.
  • Once approved, we will provide you with instructions on how to return the item.

3. Return Shipping:

  • The buyer is responsible for return shipping costs, unless the return is due to a mistake on our part or a defective product.

4. Refund Process:

  • Once we receive the returned item, we will inspect it and notify you of the status of your refund.
  • Refunds will be issued to the original payment method within 5-7 business days.

5. Exchanges:

  • We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items:

  • Certain items are not eligible for return, including personalized or customized products.

7. Contact Us:

  • If you have any questions or concerns about our returns policy, please contact us at fluilydogstore@aol.com